NexPixel Privacy Policy

Effective Date: 27 July 2026

NexPixel (“we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal information is collected, processed, stored, and protected in accordance with the Protection of Personal Information Act, 2013 (POPIA).

This Privacy Policy explains how we collect, use, disclose, store, and safeguard your personal information when you visit our website or use our services.

By accessing our website or engaging our services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide, including but not limited to:

• Full name
• Company or business name
• Email address
• Telephone number
• Billing information
• Physical address (where required)
• Domain registration information
• Project requirements
• Website content supplied by you
• Communications between you and NexPixel

We may also automatically collect certain technical information when you visit our website, including:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Time spent on our website
• Referring website
• Cookies and similar technologies

2. How We Collect Information

Information may be collected when you:

• Submit a contact form.
• Request a quotation.
• Purchase our services.
• Register a domain.
• Purchase web hosting.
• Subscribe to updates.
• Contact us by email or telephone.
• Browse our website.

Some information is collected automatically through cookies and website analytics.

3. How We Use Your Information

We use your personal information to:

• Respond to enquiries.
• Prepare quotations.
• Deliver our services.
• Register domain names.
• Provide web hosting.
• Perform website maintenance.
• Process invoices and payments.
• Communicate project updates.
• Improve our website and services.
• Monitor website performance.
• Meet our legal and regulatory obligations.

We will only process your personal information where permitted by applicable law.

4. Lawful Basis for Processing

Where required by POPIA, NexPixel processes personal information based on one or more of the following lawful grounds:

• Your consent.
• Performance of a contract.
• Compliance with legal obligations.
• Protection of legitimate business interests.
• Protection of your legitimate interests.

5. Sharing Your Information

We do not sell your personal information.

Your information may be shared with trusted third parties where necessary to provide our services, including:

• Domain registrars
• Web hosting providers
• Payment processors
• Email service providers
• Website software providers
• Google services
• Technical support providers

These providers are only given access to the information necessary to perform their services.

6. International Transfers

Some third-party providers may process or store information outside South Africa.

Where this occurs, NexPixel will take reasonable steps to ensure that appropriate safeguards are in place and that your personal information continues to receive an adequate level of protection.

7. Data Security

NexPixel takes reasonable technical and organisational measures to protect personal information against:

• Unauthorised access
• Loss
• Theft
• Misuse
• Alteration
• Disclosure
• Destruction

These measures include secure hosting, encrypted connections where applicable, access controls, regular software updates, and security monitoring.

While we strive to protect your information, no internet transmission or electronic storage system can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as necessary to:

• Provide our services.
• Meet legal and regulatory obligations.
• Resolve disputes.
• Maintain financial records.
• Enforce our agreements.

Once information is no longer required, it will be securely deleted or anonymised where reasonably practicable.

9. Your Rights

Subject to applicable law, you have the right to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of personal information where legally permissible.
• Object to certain processing activities.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with the Information Regulator of South Africa.

Requests may be made using the contact information provided on our website.

10. Cookies

Our website uses cookies and similar technologies to improve functionality, analyse website traffic, and enhance your browsing experience.

For more information, please refer to our Cookie Policy.

11. Third-Party Websites

Our website may contain links to third-party websites.

NexPixel is not responsible for the privacy practices, security, or content of external websites.

Users are encouraged to review the privacy policies of any third-party websites they visit.

12. Children’s Privacy

Our website and services are not intended for individuals under the age of 18.

We do not knowingly collect personal information from children.

If we become aware that personal information relating to a child has been collected without appropriate consent, we will take reasonable steps to delete it.

13. Changes to This Privacy Policy

NexPixel reserves the right to amend this Privacy Policy at any time.

Any changes will be published on this page together with an updated effective date.

Your continued use of our website or services following the publication of any changes constitutes acceptance of the revised Privacy Policy.

14. Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact NexPixel using the contact information provided on our website.

15. Information Regulator

If you believe your personal information has been processed unlawfully or your rights under POPIA have been infringed, you may lodge a complaint with the Information Regulator (South Africa).

Further information is available from the Information Regulator.